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30.00 GBP

Telephone Support Call [30 minutes]
Our Telephone Support Call package is designed for organisations and businesses that require one to one training or project support from one of our team.


This package includes - Person to person telephone call with an appropriate team member.

60.00 GBP

Telephone Support Call [60 minutes]
Our Telephone Support Call package is designed for organisations and businesses that require one to one training or project support from one of our team.


This package includes - Person to person telephone call with an appropriate team member.

35.00 GBP

Remote Desktop Support [30 minutes]
Our Remote Desktop Support package is designed for organisations and businesses that require desktop sharing for support, maintenance or training.


This package includes - Remote control of your PC by an appropriate team member.

65.00 GBP

Remote Desktop Support [60 minutes]
Our Remote Desktop Support package is designed for organisations and businesses that require desktop sharing for support, maintenance or training.


This package includes - Remote control of your PC by an appropriate team member.

350.00 GBP

Site Visit [half-day]
Our Site Visit package is designed for organisations and businesses that require one of our team to provide project support, maintenance or training at your location.


This package includes - 1 team member at your location for 4 hours, and follow-up email support (excluding subsistence and travel).

600.00 GBP

Site Visit [full-day]
Our Site Visit package is designed for organisations and businesses that require one of our team to provide project support, maintenance or training at your location.


This package includes - 1 team member at your location for 8 hours, and follow-up email support (excluding subsistence and travel).

50.00 GBP
Monthly
General IT and Web Support Package 50
Our General IT and Web Support Package is designed for organisations and businesses that require ongoing general support, maintenance or training.


This package includes - Dedicated general support, maintenance or training. The support is spread over a period of 1 year and equates to an average of 2 hours per month. Unused support may only be rolled over for a maximum of 1 month.


Contact methods included - Access to 24/7 web based support, tools and downloads, 24/7 email response support and Remote Desktop Support.

100.00 GBP
Monthly
General IT and Web Support Package 100
Our General IT and Web Support Package is designed for organisations and businesses that require ongoing general support, maintenance or training.


This package includes - Dedicated general support, maintenance or training. The support is spread over a period of 1 year and equates to an average of 4 hours per month. Unused support may only be rolled over for a maximum of 1 month.


Contact methods included - Access to 24/7 web based support, tools and downloads, 24/7 email response support and Remote Desktop Support.

150.00 GBP
Monthly
General IT and Web Support Package 150
Our General IT and Web Support Package is designed for organisations and businesses that require ongoing general support, maintenance or training.


This package includes - Dedicated general support, maintenance or training. The support is spread over a period of 1 year and equates to an average of 6 hours per month. Unused support may only be rolled over for a maximum of 1 month.


Contact methods included - Access to 24/7 web based support, tools and downloads, 24/7 email response support and Remote Desktop Support.

199.00 GBP

Research & Planning Meeting
We are often faced with the difficulty of determining whether a customer is genuine or simply engaging us as part of their information, research and quote gathering process. Because being part of this process for customers can result in a range of extensive meetings, our Research & Planning Meeting service is specifically designed to help maximize the productivity of our team and protect the expectations of current customers.


This package includes - A one hour person to person meeting with an appropriate team member, along with ongoing email support, and bespoke on-line demonstrations. This is a flat fee including travel and subsistence within the United Kingdom. The price of this package is refundable against the costs of other packages subsequently purchased from Mirata Ltd.