General Support & Training

Our support packages are designed for organisations and businesses that require one to one training.

Actions

Telephone Support Call [30 minutes]

Our Telephone Support Call package is designed for organisations and businesses that require one to one training or project support from one of our team.

This package includes - Person to person telephone call with an appropriate team member.

Telephone Support Call [60 minutes]

Our Telephone Support Call package is designed for organisations and businesses that require one to one training or project support from one of our team.

This package includes - Person to person telephone call with an appropriate team member.

Remote Desktop Support [30 minutes]

Our Remote Desktop Support package is designed for organisations and businesses that require desktop sharing for support, maintenance or training.

This package includes - Remote control of your PC by an appropriate team member.

Remote Desktop Support [60 minutes]

Our Remote Desktop Support package is designed for organisations and businesses that require desktop sharing for support, maintenance or training.

This package includes - Remote control of your PC by an appropriate team member.

Site (or Virtual) Visit [half-day]

Our Site Visit package is designed for organisations and businesses that require one of our team to provide project support, maintenance or training at your location.

This package includes - 1 team member at your location for 4 hours, and follow-up email support (excluding subsistence and travel).

Site (or Virtual) Visit [full-day]

Our Site Visit package is designed for organisations and businesses that require one of our team to provide project support, maintenance or training at your location.

This package includes - 1 team member at your location for 8 hours, and follow-up email support (excluding subsistence and travel).

Research & Planning Meeting

We are often faced with the difficulty of determining whether a customer is genuine or simply engaging us as part of their information, research and quote gathering process. Because being part of this process for customers can result in a range of extensive meetings, our Research & Planning Meeting service is specifically designed to help maximize the productivity of our team and protect the expectations of current customers.

This package includes - A one hour person to person meeting with an appropriate team member, along with ongoing email support, and bespoke on-line demonstrations. This is a flat fee including travel and subsistence within the United Kingdom. The price of this package is refundable against the costs of other packages subsequently purchased from Mirata Ltd.

General IT and Web Support Package 25

Our General IT and Web Support Package is designed for organisations and businesses that require ongoing general support, maintenance or training.

This package includes - Dedicated general support, maintenance or training. The support is spread over a period of 1 year. Unused support may only be rolled over for a maximum of 1 month.